Omega Senior Living believes in the following core values
Omega Senior Living's success is rooted in our culture based on these core values that bind us together.
Culture is the workplace environment from our unique way of doing things and how we work together. It is also our business identity and who we are as a Company as seen by others. Culture guides Company goals and activities through our Vision, Mission and Values. Strategy offers the action plan to carry out the Company’s goals providing clarity and focus for decision making. Great strategy and success will flow from a sustained, healthy and thriving culture!
The highest standards of honesty and integrity will permeate all our business decisions and actions. It’s imperative that we aspire to do the right thing without being told, tell the truth even when difficult or inconvenient, and admit our mistakes.
At the heart of our family-run business is the basic principle of serving and caring for the needs of others like a family, regardless of what real estate setting that is fulfilled in. We believe in giving back to the communities we live and work in and are motivated to improve and enrich the lives of others by contributing our time, effort, skills, and capital to this end. We believe the family is at the center of our society and we value a work-life balance.
We are committed to consistently achieving the highest levels of performance, exceeding expectations and ordinary standards, and continually improving.
Teams are more important than individuals, and teams that are unified and care about each other perform better. We focus on how we can lift our team up, and we will set aside personal ambitions to make sacrifices for the good of the team. Every team member plays a critical role, and we are committed to helping each other grow. We openly share ideas, opinions, and expertise within our Company, and we believe that collaboration achieves the best results.
We will not permit personal or corporate arrogance to dictate our decisions or impede progress towards success. We seek an accurate assessment of both our strengths and opportunities for improvement.
We will make careful and prudent value-based decisions concerning expenses and how we use the resources entrusted to us.
We will continually assess our business and look for ways to create and capture value through new ideas transformed into practical reality. We will innovate new services, products, ideas and processes to improve our existing business as well as to create new business opportunities. Innovation will help us grow, keep us relevant to the changing needs of customers, and differentiate our services.
It is not a position, it’s an activity and we all can be leaders. We are committed to being an industry leader through the development of leaders within our company.
We believe that every individual is uniquely gifted and that we were all created with the same inherent value. Our differences in looks, capabilities, heritage, thinking, and experiences are all a part of what can make us stronger, individually and collectively. So be yourself, we like it that way.
Everyone deserves respect, and we recognize that our words and actions (or silence and inactions) matter. We will treat others as we would like to be treated and cultivate an atmosphere of respect and fairness.
Omega Senior Living believes in the following service values
To succeed at Omega Senior Living, all team members must practice and display these Core Values and Service Values and will be held to these standards.
You never get a second chance to make a first one, so make it a good one. View every interaction as an opportunity to impress.
Take the time to ensure the job is done with excellence the first time.
Never think you are too big to do a small job.
Anticipate the expressed and unexpressed needs of others.
Listen to people’s needs with an open mind considering their perspective first.
Be respectful of others’ time and deliver exceptional service and responses with a sense of urgency.
Be authentic and find ways to relate and genuinely connect with others.
Don’t be a “blame-thrower” and accept responsibility for your actions, reactions and work outcomes. Identify, accept, disclose, and resolve problems with a sense of urgency.
The only way to prevent miscommunication is to seek a clear understanding. Keep others accurately and regularly informed, so bad assumptions are not made in the absence of good information.
Look for ways to have fun at work because laughing and smiling are both contagious and attractive to others. Humor can improve relationships, increase customer satisfaction, spark creativity, dissolve tension, and alleviate stress.
Look for opportunities to personalize service with the “little things” that create memorable experiences. Little Things done well make a BIG difference.
Our customers are NOT an interruption to our work, they are the reason we have work.
Greeting others lets them know they are welcome. When you are within 10 feet make eye contact, warmly smile and acknowledge them; within 4 feet add a sincere greeting.
The process is as important as the result, because great results usually flow from healthy processes.
Look for ways to add value to the lives of others.
We all fall down, but it’s how we get back up that matters. Failure is not final and is a part of success. Listen, reflect, learn from prior mistakes, and move forward.
No one expects perfection but giving a perfect effort in our work is achievable.
Do the Right Thing, at the Right Time, for the Right Reason.
Appreciate what’s there, instead of seeing what isn’t.
Be a problem-solver and bring potential solutions to the table, not just the problems.
Be aware, Prepare, and Prevent. Accidents can be avoided.
Sincere recognition is powerful. Openly value other’s efforts, contributions, and accomplishments.
Conduct yourself as a lady or gentleman. Establish appropriate boundaries, be positive, don’t gossip, and please use your manners. The way we appear, behave, and communicate matters.