Omega Senior Living believes in the following core values
Omega Senior Living's success is rooted in our culture based on these core values that bind us together.
Our shared purpose, mission, values, goals, practices, and behaviors that define our organization. Culture is defined at the top level, but only comes to life when it is lived throughout the organization at all levels. We will not let our Vision, Mission, and Values gather dust. Sustained culture equals sustained success!
The highest standards of honesty and integrity will permeate all of our business decisions and actions. We provide an atmosphere of respect, fairness, and trust by treating others as we would like to be treated. We will conduct our business in a manner that promotes transparency, encouraging open and honest discussions between all parties.
At the heart of our family-run business is the basic principle of caring for the needs of others (like a family)... regardless of what real estate setting that is fulfilled in. We believe in giving back to the communities we live and work in, and are motivated to improve and enrich the lives of others by contributing our time, effort, skills, and capital to this end. We believe the family is at the center of our society and we value a work-family life balance.
We take pride in what we do and a job well done. We are committed to consistently achieving the highest levels of performance and execute by saying what we will do, doing what we say, and documenting our results establishing clear accountability.
Teams are more important than individuals, and teams that are unified and care about each other perform better. We focus on how we can lift our team up, and we will set aside personal ambitions to make sacrifices for the good of the team. Every team member plays a critical role, and we are committed to helping each other grow. We openly share ideas, opinions and expertise within our Company, and we believe that collaboration achieves the best results.
We will not permit personal or corporate arrogance to dictate our decisions or impede progress towards success, We seek an accurate assessment of both our strengths and opportunities for improvement.
We will make careful and prudent value-based decisions concerning expenses and how we use the resources entrusted to us.
We will continually assess our business and look for ways to create and capture value through new ideas transformed into practical reality.
it’s not a position, it’s an activity and we all can be leaders. We are committed to being an industry leader through the development of leaders within our company.
Omega Senior Living believes in the following service values
To succeed at Omega Senior Living, all team members must practice and display these Core Values and Customer Service Values and will be held to these standards of performance.
You never get a second chance to make one... so make it a good one. They set the tone for every future interaction
Take the time to ensure the job is done with excellence the first time.
Never think you are too big to do a job.
Anticipate expressed and unexpressed needs of others.
Listen to people's needs with an open mind considering their perspective first.
Every moment matters, so view every interaction as an opportunity to impress.
Be respectful of others' time and deliver exceptional service with a sense of urgency.
Take a moment to fully engage with others... listen, laugh, remember their name, and encourage them.
The only way to prevent miscommunication is to seek a clear understanding. Keep others accurately informed, so bad assumptions aren’t made in the absence of good information.
Say “please” and “thank you” and often end interactions with “is there anything else I can do for you?”
Where there is laughter, joy, and fun, high performance teams thrive. Be somebody’s reason to smile, people want to be around those that enjoy life.
Look for opportunities to personalize service with the "little things" that create memorable experiences. Little Things done well make a BIG difference.
Our customers are not an interruption to our work... they are the reason we have work!
Greeting guests lets them know they are welcomed. When you are within 10 feet of a guest make eye contact, warmly smile and acknowledge them; within 4 feet add a sincere greeting.
The process is as important as the result, because great results usually flow from healthy processes.
Look for ways to add value to the lives of others.
We are a service company here to serve and enrich the lives of others. It’s really all about them.
We all fall down, but it’s how we get back up that matters. Failure isn’t final. Listen, reflect, learn, grow and move forward.
No one expects perfection, but giving perfect effort in our work is achievable.